|
| Info |
Message |
 Animal Mother
Wirral,
United Kingdom
Posts: 488
Premier Member
Daytona 955i (02)
19 Jun 2008 17:52 |
Ok, the story so far is this:
Basically the situation is that I dropped the bike off needing an annual service (only 5000 miles on the bike but no service for 4 years/1000 miles), fluid change, any required recalls and new downloads, reset the CO settings and to sort out the rough running at idle and the cutting out when coming off throttle.
I came to pick it up and they had done the annual service, changed the air filter, changed the fuel map (it had the wrong one, one for a 955 with second air system?), done fluids and then told me that it runs badly and they would advise fuel system cleaning additive and new plugs. They didn't recommend changing the fuel filter.
The bike was still running badly at idle and cut out as soon as I tried to leave the workshop.
Obviously this should have been sorted or at least they should have called me explaining the situation and asking if they can fit plugs.
The place I used IS a Triumph dealership. The cost of the annual service, brake fluid (500ml?), oil, sump plug, oil filter and air filter was £195 with 2.25 hours of labour.
Update:
They have now had the bike for 7 days. Just got a call from them saying that they have done the following:
New plugs
Reset CO (is this the same as reset adaptive stepper?)
Balanced throttle bodies
Checked and reset throttle position sensor
and the charge for this is £135!
Surely they are taking the piss?
Does anyone know how much a 2 year service would normally cost as it basically includes everything they've done(except for plugs)?
If it was less thand £195 plus £135 then I reckon they are having a laugh.
|
 |
| Advertisement |
|
|
ST
Surrey/Berks/Hants,
United Kingdom
Posts: 13,547
Speed Triple 955i (02-04)
19 Jun 2008 17:58 |
Jack Lilley - LONDON dealer were charging £51.06 per hour labour back in April .....
so after all that, have they fixed the problem ?
|
|
Animal Mother
Wirral,
United Kingdom
Posts: 488
Premier Member
Daytona 955i (02)
19 Jun 2008 18:01 |
They say they have, we'll see tomorrow when I pick it up.
I just want to go in there knowing the full lowdown on what I should actually be paying!
|
|
Red Monkey
Swinging in a tyre,
United Kingdom
Posts: 19,257
Premier Member
Daytona 955i (99-01)
19 Jun 2008 18:07 |
Sounds about right. They have to remove the seat, remove the tail unit, remove the tank, remove the airbox, undo a multitude of connectors and then put it all back together.
|
|
ST
Surrey/Berks/Hants,
United Kingdom
Posts: 13,547
Speed Triple 955i (02-04)
19 Jun 2008 18:08 |
you can only make a judgement on time spent after deducting spares etc and netting it of VAT I guess.
I dont know of any 'fixed price servicing' to help give you a yardstick .....
|
|
Animal Mother
Wirral,
United Kingdom
Posts: 488
Premier Member
Daytona 955i (02)
19 Jun 2008 18:17 |
Sounds about right. They have to remove the seat, remove the tail unit, .
WHy do they have to remove all of that shite to get to the spark plugs? The ECU is only under the riders seat too.
|
|
Red Monkey
Swinging in a tyre,
United Kingdom
Posts: 19,257
Premier Member
Daytona 955i (99-01)
19 Jun 2008 18:22 |
[edited]:
As Bruce Hornsby would say................that's just the way it is.
It's a fact - I do most of my own servicing and it's just how things are.
Got a t5 Daytona? Need to replace an instrument bulb? Remove bellypan,remove both fairing panels, remove mirrors, remove upper fairing, remove headlights, remove entire instrument cluster.....now you can change that 20p bulb with a labour cost of about 1hour if the guy is quick, maybe more.
BTW.....the ECU may be under the seat but the plugs are far, far less accessible.
|
|
X-Man
Chesterfield/Derbys,
United Kingdom
Posts: 9,935
Premier Member
Enthusiast
19 Jun 2008 19:29 |
To change plugs is about a half an hour job from start to finish; no more than an hour if you hit snags. Balance throttle bodies whilst you're in there about 10 minutes, change fuel map another 15 minutes (including taking seat off) so what 2 hours labour @ £35 an hour is £70, plugs @£12 a set so about £82 + vat so abit rich but it depends on their hourly rate.
|
|
Earl
Hiding in the valley,
United Kingdom
Posts: 5,911
Premier Member
Daytona T595 (97-98)
19 Jun 2008 20:36 |
rm to do my bulb i only ook off the top fairing lights etc, left the rest on the bike, still tok feckin ages though.
|
|
Red Monkey
Swinging in a tyre,
United Kingdom
Posts: 19,257
Premier Member
Daytona 955i (99-01)
19 Jun 2008 20:49 |
You may well be right.......show's how poor my memory is as I only did it about 4 weeks ago when I replaced all the bulbs with LEDs
|
|
Blizzard
Coventry,
United Kingdom
Posts: 24,746
Premier Member
Daytona 955i (04->)
19 Jun 2008 23:27 |
labour rates are closer to £40/hr in a dealer
|
|
Animal Mother
Wirral,
United Kingdom
Posts: 488
Premier Member
Daytona 955i (02)
19 Jun 2008 23:30 |
£45 at this place.
|
|
Roadkill
East Sussex,
United Kingdom
Posts: 1,503
Speed Triple (05->)
20 Jun 2008 00:00 |
Laguna Ashford charged my insurers £58 per hour
|
|
Animal Mother
Wirral,
United Kingdom
Posts: 488
Premier Member
Daytona 955i (02)
20 Jun 2008 00:04 |
My main issue is that the bike wentt in last Thursday for a service and work, it has been there since because they didn't bother to do the work as well as the service. And now they want to charge me labour again even though they were on the bike once already for the service.
|
|
~Bluelabel~
The Shades, Ongar,
United Kingdom
Posts: 34,975
Premier Member
Thunderbird Sport (98-00)
20 Jun 2008 16:29 |
Fair point AM.... Take it up with the service manager and complain mightily..... Tell them that your buying another Triumph hinges on the outcome of the decision..... AFAIAC that is sharp practice
|
|
Animal Mother
Wirral,
United Kingdom
Posts: 488
Premier Member
Daytona 955i (02)
20 Jun 2008 19:44 |
Matter resolved:
Went to pick up the bike today. Running fine, riding fine.
They still wanted the £135 from me, told them how it was and managed to get it down to £63. They took the cost of my taxi there and back from my bill in that discount too (quite good).
For my £63 I got new plugs, balanced throttle bodies, reset TPS, CO2 and lambda check.
The service manager was reasonable to deal with, hence the £63, but, still odd to deal with and very "wishy washy", it doesn't instill confidence.
FYInfo: I had water in No.1 and No.2 plugs. No.3 plug was black, probably a result of the bad map it had.
Good final result but stress and embuggerance wasn't nice.
There is a guy in Wallasey who races a 955 (I think) and he'll be doing my work from now on I think.
|
|
Red Monkey
Swinging in a tyre,
United Kingdom
Posts: 19,257
Premier Member
Daytona 955i (99-01)
20 Jun 2008 20:05 |
"I had water in No.1 and No.2 plugs. No.3 plug was black, probably a result of the bad map it had. "
If you are reading the plugs left to right as sat on the bike, no 1 cylinder can get oily as the crank breather vents right about the t/b so it's not unusual.
|
|
~Bluelabel~
The Shades, Ongar,
United Kingdom
Posts: 34,975
Premier Member
Thunderbird Sport (98-00)
21 Jun 2008 01:47 |
 Result.....!
|
|
Earl
Hiding in the valley,
United Kingdom
Posts: 5,911
Premier Member
Daytona T595 (97-98)
21 Jun 2008 07:08 |
as bl says still good of them to give the discount, most of the shilos wouldnt bother, thats why i do most of the servicing and repairs meself.
|
|
Spotty41
Concrete Cow Land,
United Kingdom
Posts: 313
Sprint RS (02-05)
15 Jul 2008 13:05 |
Animal Mother:
For my £63 I got new plugs, balanced throttle bodies, reset TPS, CO2 and lambda check. |
That sounds v reasonable, but like you said they should have contacted you during the first service to address those issues;
BTW what does "water in No.1 and No.2 plugs" mean ?
sparks plugs are units, did the dealer saw them in half and water came out ??
|
|
~Bluelabel~
The Shades, Ongar,
United Kingdom
Posts: 34,975
Premier Member
Thunderbird Sport (98-00)
17 Jul 2008 23:17 |
All in all it was the result you wanted .... But does it instill you with enough confidence to take the bike back a second time...? I know what I'd be doing....!
|
|
Red Monkey
Swinging in a tyre,
United Kingdom
Posts: 19,257
Premier Member
Daytona 955i (99-01)
17 Jul 2008 23:37 |
.....yes, pulling it apart youself and losing the exhaust hangers
|
|
~Bluelabel~
The Shades, Ongar,
United Kingdom
Posts: 34,975
Premier Member
Thunderbird Sport (98-00)
18 Jul 2008 08:56 |
Found and fitted..... so yah boo to you.....!
|
|
Animal Mother
Wirral,
United Kingdom
Posts: 488
Premier Member
Daytona 955i (02)
18 Jul 2008 09:45 |
I'll still be shopping for gear at that dealership because they do some good deals but I shall never entrust my silver machine with them ever again.
|
|
throwback
st.helens,
United Kingdom
Posts: 961
Speed Triple T509 (97-98)
03 Aug 2008 17:15 |
which dealer was it? bill smiths?
and who's the guy that races the 955?
|
|
Animal Mother
Wirral,
United Kingdom
Posts: 488
Premier Member
Daytona 955i (02)
03 Aug 2008 17:54 |
Yep. Good old Bill Smiths. 
You had experience of them?
I was told that Mike Hose in Wallasey was a Triumph man but looks like he's on Aprilias now.
Mike Hose Motorcycles
Unit 27
Wheatland Business Park
Wallasey
CH44 7ER
0151 691 0769
|
|
throwback
st.helens,
United Kingdom
Posts: 961
Speed Triple T509 (97-98)
04 Aug 2008 18:29 |
i've bought some gear off em, and test rode a rocket 3 there,
but i was thinking of taking my bike there for a service. lol.
might try elsewhere methinks.
cheers mate.
|
|
Animal Mother
Wirral,
United Kingdom
Posts: 488
Premier Member
Daytona 955i (02)
04 Aug 2008 18:35 |
Bit of a trip I know but I've great things about Woods of Abergele. Nice ride out there too. 
|
|
throwback
st.helens,
United Kingdom
Posts: 961
Speed Triple T509 (97-98)
04 Aug 2008 21:09 |
nice one mate. might just have a trip out there one day.
|
|
